Deputy Services Manager

Deputy Service Manager
Permanent
£38,500
Poole

Hamilton Woods Associates are currently recruiting for a Deputy Service Manager on a permanent basis to work effectively in the management of offenders in their transition from custody into the community.

Duties and Responsibilities of the Deputy Service Manager include (but not limited to):

• Provide effective supervision, support, appraisal, and line management of staff, ensuring wellbeing, professional development, and consistent performance.
• Represent the organisation at external events and contribute to internal activities that support organisational identity and stakeholder engagement.
• Lead the assessment and management of risk to residents, staff, and the public, including security procedures and liaison with relevant stakeholders.
• Manage complex and challenging behaviour calmly and professionally using assessment, planning, and de-escalation strategies.
• Support referral processes, assess needs and risks, manage placements, and liaise with central referral units and partner agencies.
• Work collaboratively with statutory agencies, including report writing for courts and other bodies in line with confidentiality and policy requirements.
• Contribute to rota management, provide on-call cover, and support operational continuity, including emergency and recall processes.
• Manage and oversee medication safely in line with organisational and statutory policies.
• Lead and contribute to team meetings, brief staff on risks and changes, and ensure learning from incidents.
• Support recruitment and retention of high-quality staff in collaboration with management and HR.
• Manage high-risk individuals, including complex multi-agency public protection cases.

Essential Requirements of the Deputy Service Manager:

• Full UK Driving Licence
• Practicing Christian
• Enhanced DBS

To be considered for this exciting role, please contact Lucie Houston – Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful